What’s Next for BPO Outsourcing? Insights and Predictions for 2023
How would we characterize 2022 in the world of business process outsourcing (BPO), if 2020 and 2021 were years of transition, evolution, and turmoil? Did it repeat itself in some way? For 2023, what can we hope to see? The year 2022 “feels” like it passed by extremely quickly, with varying results, making it...